ISO 29990 - Learning Service for Non-Formal
5. Requirements for Learning Service Providers:
ISO 29990 outlines several key requirements for learning service providers, including:
- Needs assessment: Conducting a thorough analysis of learners' needs, expectations, and objectives.
- Design and development: Developing learning programs and materials that are relevant, engaging, and aligned with learning objectives.
- Delivery and facilitation: Providing effective delivery methods and facilitating interactive and engaging learning experiences.
- Monitoring and evaluation: Monitoring learners' progress and evaluating the effectiveness of learning programs through assessments, feedback, and performance metrics.
- Management system: Establishing and maintaining a management system to ensure the quality and continuous improvement of learning services.
6. Certification:
Organizations can seek certification against ISO 29990 to demonstrate their compliance with the standard and their commitment to quality learning services. Certification audits are typically conducted by accredited certification bodies.
7. Benefits of Compliance:
Compliance with ISO 29990 can provide several benefits, including:
- Enhanced credibility and reputation: Certification demonstrates an organization's commitment to quality and professionalism in delivering learning services.
- Improved customer satisfaction: Learners and stakeholders can have confidence in the quality and effectiveness of the learning programs.
- Continuous improvement: ISO 29990 provides a framework for ongoing monitoring, evaluation, and enhancement of learning services, leading to continuous improvement and innovation.
ISO 29990 is an international standard that specifically addresses
learning services outside formal education, providing guidelines for
organizations offering training and development programs. Here's a detailed
breakdown of ISO 29990 and how it relates to providing non-formal learning
services:
1. Scope and Purpose:
ISO 29990 aims to provide a unified model for quality professional
practice and performance in the provision of learning services. It outlines
basic requirements for learning service providers and offers a framework for
ensuring the quality of their services.
2. Learning Service
Providers:
ISO 29990 applies to organizations and individuals providing
learning services, including training providers, consultants, and educational
institutions offering non-formal learning programs.
3. Core Principles:
The standard is based on several core principles:
- Focus on the learner: Learning services should be tailored to
the needs, preferences, and objectives of the learners.
- Outcome-based approach: Learning objectives and outcomes should
be clearly defined and measurable.
- Continuous improvement: Learning service providers should
regularly review and enhance their services based on feedback and evaluation
results.
- Engagement of stakeholders: Stakeholders, including learners,
employers, and relevant authorities, should be involved in the planning,
delivery, and evaluation of learning services.
4. Structure of the
Standard:
ISO 29990 is structured into several sections:
- Scope: Defines the applicability of the standard to learning
service providers.
- Normative references: Lists other standards referenced in ISO
29990.
- Terms and definitions: Provides definitions of key terms used in
the standard.
- Requirements for learning service providers: Outlines the core
requirements for organizations offering learning services.
- Management system requirements: Provides guidelines for establishing and maintaining a management system for learning service providers.
In summary, ISO 29990 offers guidelines for organizations providing non-formal learning services, helping them ensure the quality, relevance, and effectiveness of their programs. By following the principles and requirements outlined in the standard, learning service providers can enhance their services and contribute to the professional development and growth of learners.